Docs: Add support ticket information

[DOCS-2156]: https://hasurahq.atlassian.net/browse/DOCS-2156?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ

PR-URL: https://github.com/hasura/graphql-engine-mono/pull/10913
Co-authored-by: github-actions[bot] <41898282+github-actions[bot]@users.noreply.github.com>
GitOrigin-RevId: 50d74ee9a460a8942f97b8c5a013d82ffb60b967

docs/docs/faq.mdx

@@ -5,7 +5,7 @@ keywords:
   - hasura
   - docs
   - FAQs
-sidebar_position: 105
+sidebar_position: 106
 sidebar_label: FAQs
 # adding index slug in case this root doc becomes a directory later
 slug: faq/index
@@ -136,8 +136,8 @@ or a similar CI/CD service to build a custom deployment pipeline for your Hasura
 
 ## How can I preview changes to my Hasura instance?
 
-With [Preview Apps](/cloud-ci-cd/preview-apps.mdx) on Hasura Cloud you can automatically create an app on Hasura
-Cloud for every pull request you make to your GitHub repo enabling quick and easy testing of changes as you work.
+With [Preview Apps](/cloud-ci-cd/preview-apps.mdx) on Hasura Cloud you can automatically create an app on Hasura Cloud
+for every pull request you make to your GitHub repo enabling quick and easy testing of changes as you work.
 
 ## How would I work collaboratively with my team using Hasura?
 
@@ -251,10 +251,10 @@ This compiler-based approach allows Hasura to form a single SQL query for a Grap
 
 Hasura Cloud lets you scale your applications automatically without having to think about the number of instances,
 cores, memory, thresholds etc. You can keep increasing your number of concurrent users and the number of API calls and
-Hasura Cloud will figure out the optimizations auto-magically. Hasura Cloud can route queries and subscriptions
-across read replicas while sending all mutations and Metadata API calls to the master. Learn more about Horizontal
-scaling with Hasura, [here.](https://hasura.io/learn/graphql/hasura-advanced/performance/2-horizontal-scaling/)
-Additionally, Hasura Community Edition can be scaled horizontally by adding more Hasura instances to your deployment.
+Hasura Cloud will figure out the optimizations auto-magically. Hasura Cloud can route queries and subscriptions across
+read replicas while sending all mutations and Metadata API calls to the master. Learn more about Horizontal scaling with
+Hasura, [here.](https://hasura.io/learn/graphql/hasura-advanced/performance/2-horizontal-scaling/) Additionally, Hasura
+Community Edition can be scaled horizontally by adding more Hasura instances to your deployment.
 
 [//]: # '## How does Hasura interact with other services (data layer, business intelligence tooling, etc.)?'
 [//]: # '## How can I improve the performance of slow running API calls? {#faq-slow-api-perf}'

docs/docs/get-support.mdx

@@ -0,0 +1,58 @@
+---
+sidebar_label: Support
+sidebar_position: 105
+description: Troubleshoot Hasura GraphQL Engine errors
+title: Troubleshooting Hasura GraphQL Engine errors
+keywords:
+  - hasura
+  - docs
+  - error
+  - support
+  - ticket
+  - zendesk
+  - help
+---
+
+import Thumbnail from '@site/src/components/Thumbnail';
+
+# Get Support
+
+## Introduction
+
+As a Hasura user, you can request support in a number of ways. Below, you'll find three options.
+
+### Hasura Support Portal
+
+You can visit our [support portal](https://hasurahelp.zendesk.com/hc/en-us/requests/new) and — optionally — sign in
+before filling out the form:
+
+<Thumbnail src="/img/policies/submit-request-to-zendesk.png" alt="Submit a request to Zendesk" width="1100px" />
+
+The more complete your description, the easier it will be to help you resolve your issue. Should you have the resources,
+please attach any assets (such as screenshots or screen recordings) that may help a support representative assist you.
+
+When your form is complete, click `Submit`.
+
+### Via Hasura Cloud
+
+If your project is hosted on Hasura Cloud, you can submit a support request directly from your Hasura Cloud dashboard.
+Click on `Help & Support` in the left-hand sidenav and create a new ticket:
+
+<Thumbnail
+  src="/img/policies/submit-request-from-cloud.png"
+  alt="Submit a request directly from Hasura Cloud"
+  width="1100px"
+/>
+
+### Email
+
+Additionally, you can send an email to [support@hasura.io](mailto:support@hasura.io) with a description of the problem
+using the following [guidelines](https://hasura.io/support/#support-priority-definitions) to aid us in setting
+priorities.
+
+:::info Troubleshooting options
+
+If you'd like to try troubleshooting your issue, or utilize other resources, check out our
+[troubleshooting section](/troubleshooting.mdx).
+
+:::