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Docs: Add support ticket information
[DOCS-2156]: https://hasurahq.atlassian.net/browse/DOCS-2156?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ PR-URL: https://github.com/hasura/graphql-engine-mono/pull/10913 Co-authored-by: github-actions[bot] <41898282+github-actions[bot]@users.noreply.github.com> GitOrigin-RevId: 50d74ee9a460a8942f97b8c5a013d82ffb60b967
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@ -5,7 +5,7 @@ keywords:
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- hasura
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- docs
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- FAQs
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sidebar_position: 105
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sidebar_position: 106
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sidebar_label: FAQs
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# adding index slug in case this root doc becomes a directory later
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slug: faq/index
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@ -136,8 +136,8 @@ or a similar CI/CD service to build a custom deployment pipeline for your Hasura
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## How can I preview changes to my Hasura instance?
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With [Preview Apps](/cloud-ci-cd/preview-apps.mdx) on Hasura Cloud you can automatically create an app on Hasura
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Cloud for every pull request you make to your GitHub repo enabling quick and easy testing of changes as you work.
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With [Preview Apps](/cloud-ci-cd/preview-apps.mdx) on Hasura Cloud you can automatically create an app on Hasura Cloud
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for every pull request you make to your GitHub repo enabling quick and easy testing of changes as you work.
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## How would I work collaboratively with my team using Hasura?
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@ -251,10 +251,10 @@ This compiler-based approach allows Hasura to form a single SQL query for a Grap
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Hasura Cloud lets you scale your applications automatically without having to think about the number of instances,
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cores, memory, thresholds etc. You can keep increasing your number of concurrent users and the number of API calls and
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Hasura Cloud will figure out the optimizations auto-magically. Hasura Cloud can route queries and subscriptions
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across read replicas while sending all mutations and Metadata API calls to the master. Learn more about Horizontal
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scaling with Hasura, [here.](https://hasura.io/learn/graphql/hasura-advanced/performance/2-horizontal-scaling/)
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Additionally, Hasura Community Edition can be scaled horizontally by adding more Hasura instances to your deployment.
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Hasura Cloud will figure out the optimizations auto-magically. Hasura Cloud can route queries and subscriptions across
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read replicas while sending all mutations and Metadata API calls to the master. Learn more about Horizontal scaling with
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Hasura, [here.](https://hasura.io/learn/graphql/hasura-advanced/performance/2-horizontal-scaling/) Additionally, Hasura
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Community Edition can be scaled horizontally by adding more Hasura instances to your deployment.
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[//]: # '## How does Hasura interact with other services (data layer, business intelligence tooling, etc.)?'
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[//]: # '## How can I improve the performance of slow running API calls? {#faq-slow-api-perf}'
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58
docs/docs/get-support.mdx
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docs/docs/get-support.mdx
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---
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sidebar_label: Support
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sidebar_position: 105
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description: Troubleshoot Hasura GraphQL Engine errors
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title: Troubleshooting Hasura GraphQL Engine errors
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keywords:
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- hasura
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- docs
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- error
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- support
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- ticket
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- zendesk
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- help
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---
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import Thumbnail from '@site/src/components/Thumbnail';
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# Get Support
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## Introduction
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As a Hasura user, you can request support in a number of ways. Below, you'll find three options.
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### Hasura Support Portal
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You can visit our [support portal](https://hasurahelp.zendesk.com/hc/en-us/requests/new) and — optionally — sign in
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before filling out the form:
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<Thumbnail src="/img/policies/submit-request-to-zendesk.png" alt="Submit a request to Zendesk" width="1100px" />
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The more complete your description, the easier it will be to help you resolve your issue. Should you have the resources,
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please attach any assets (such as screenshots or screen recordings) that may help a support representative assist you.
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When your form is complete, click `Submit`.
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### Via Hasura Cloud
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If your project is hosted on Hasura Cloud, you can submit a support request directly from your Hasura Cloud dashboard.
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Click on `Help & Support` in the left-hand sidenav and create a new ticket:
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<Thumbnail
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src="/img/policies/submit-request-from-cloud.png"
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alt="Submit a request directly from Hasura Cloud"
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width="1100px"
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/>
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### Email
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Additionally, you can send an email to [support@hasura.io](mailto:support@hasura.io) with a description of the problem
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using the following [guidelines](https://hasura.io/support/#support-priority-definitions) to aid us in setting
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priorities.
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:::info Troubleshooting options
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If you'd like to try troubleshooting your issue, or utilize other resources, check out our
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[troubleshooting section](/troubleshooting.mdx).
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:::
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