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[DOCS-518]: https://hasurahq.atlassian.net/browse/DOCS-518?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ PR-URL: https://github.com/hasura/graphql-engine-mono/pull/8724 GitOrigin-RevId: 88935fde9cf6235a7e4bfbe9fb4bb6020de64cca
41 lines
1.4 KiB
Plaintext
41 lines
1.4 KiB
Plaintext
---
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title: 'Cloud Standard, Professional, & Enterprise Edition: Hasura Service Level Agreement'
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description: Hasura Service Level Agreement for Hasura Cloud
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sidebar_label: Hasura SLA
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sidebar_position: 2
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keywords:
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- hasura
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- service level agreement
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- SLA
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sidebar_class_name: cloud-and-enterprise-icon
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---
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import ProductBadge from '@site/src/components/ProductBadge';
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# Hasura Cloud Service Level Agreement (SLA)
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<ProductBadge standard pro ee />
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## Overview
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This document describes the Service Level Agreement (SLA) calculation and crediting process for Hasura Cloud. The SLA
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applies to paid tiers in Hasura Cloud.
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## Service Availability
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We calculate SLA uptime monthly and measure uptime with an HTTP request to the `/v1/version` endpoint on a project at a
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regular interval.
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Cloud Standard and Cloud Professional users can find more detail regarding uptime in our
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[terms of service](https://hasura.io/legal/hasura-cloud-terms-of-service/). Cloud Enterprise users should reference
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their contracts for details.
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## Credits
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If the SLA for your tier is not met, you are eligible for credit. We calculate the credit amount as a percentage of the
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monthly subscription fee for affected Hasura Cloud projects.
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To request credits, you must notify the [Hasura Support team](https://cloud.hasura.io/support/create-ticket) within
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thirty days from when you become eligible to receive credit. Failure to comply with this requirement will forfeit your
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right to receive credit.
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