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⚡ Small improvements on Freshdesk-Node
This commit is contained in:
Jan Oberhauser
parent
3b346ee829
commit
52ec6dcaf7
@ -18,7 +18,8 @@ export class FreshdeskApi implements ICredentialType {
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displayName: 'Domain',
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name: 'domain',
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type: 'string' as NodePropertyTypes,
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placeholder: 'https://domain.freshdesk.com',
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placeholder: 'company',
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description: 'If the URL you get displayed on Freshdesk is "https://company.freshdesk.com" enter "company"',
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default: ''
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}
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];
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@ -12,7 +12,7 @@ import {
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import {
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freshdeskApiRequest,
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freshdeskApiRequestAllItems,
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validateJSON,
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// validateJSON,
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capitalize
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} from './GenericFunctions';
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@ -121,9 +121,9 @@ export class Freshdesk implements INodeType {
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description: 'Create a new ticket',
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},
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{
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name: 'Update',
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value: 'update',
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description: 'Update a ticket',
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name: 'Delete',
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value: 'delete',
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description: 'Delete a ticket',
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},
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{
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name: 'Get',
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@ -136,9 +136,9 @@ export class Freshdesk implements INodeType {
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description: 'Get all tickets',
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},
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{
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name: 'Delete',
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value: 'delete',
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description: 'Delete a ticket',
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name: 'Update',
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value: 'update',
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description: 'Update a ticket',
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},
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],
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default: 'create',
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@ -155,16 +155,11 @@ export class Freshdesk implements INodeType {
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'ticket',
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],
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operation: [
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'create'
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'create',
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]
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},
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},
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options: [
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{
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name: 'Requester Id',
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value: 'requesterId',
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description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
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},
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{
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name: 'Email',
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value: 'email',
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@ -180,6 +175,11 @@ export class Freshdesk implements INodeType {
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value: 'phone',
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description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
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},
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{
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name: 'Requester Id',
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value: 'requesterId',
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description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
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},
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{
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name: 'Twitter Id',
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value: 'twitterId',
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@ -205,7 +205,7 @@ export class Freshdesk implements INodeType {
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'ticket',
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],
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operation: [
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'create'
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'create',
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]
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},
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},
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@ -223,11 +223,15 @@ export class Freshdesk implements INodeType {
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'ticket',
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],
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operation: [
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'create'
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'create',
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]
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},
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},
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options: [
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{
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name: 'Closed',
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value: 'closed',
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},
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{
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name: 'Open',
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value: 'open',
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@ -240,10 +244,6 @@ export class Freshdesk implements INodeType {
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name: 'Resolved',
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value: 'resolved',
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},
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{
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name: 'Closed',
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value: 'closed',
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}
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],
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default: 'pending',
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description: 'Status',
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@ -300,34 +300,35 @@ export class Freshdesk implements INodeType {
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},
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},
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options: [
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{
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name: 'Email',
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value: 'email',
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},
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{
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name: 'Portal',
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value: 'portal',
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},
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{
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name: 'Phone',
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value: 'phone',
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},
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{
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name: 'Chat',
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value: 'chat',
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},
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{
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name: 'Mobihelp',
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value: 'mobileHelp',
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name: 'Email',
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value: 'email',
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},
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{
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name: 'Feedback Widget',
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value: 'feedbackWidget',
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},
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{
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name: 'Phone',
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value: 'phone',
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},
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{
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name: 'Portal',
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value: 'portal',
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},
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{
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name: 'Mobihelp',
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value: 'mobileHelp',
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},
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{
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name: 'Outbound Email',
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value: 'OutboundEmail',
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}
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},
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],
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default: 'portal',
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description: 'The channel through which the ticket was created.',
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@ -358,10 +359,10 @@ export class Freshdesk implements INodeType {
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displayOptions: {
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show: {
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resource: [
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'ticket'
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'ticket',
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],
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operation: [
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'create'
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'create',
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],
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},
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},
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@ -370,29 +371,26 @@ export class Freshdesk implements INodeType {
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displayName: 'Agent',
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name: 'agent',
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type: 'options',
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required: false,
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getAgents'
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loadOptionsMethod: 'getAgents',
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},
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description: 'ID of the agent to whom the ticket has been assigned',
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},
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{
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displayName: 'CC Emails',
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name: 'ccEmails',
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required: false,
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type: 'string',
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default: '',
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description: `separated by , email addresses added in the 'cc' field of the incoming ticket email`,
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description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`,
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},
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{
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displayName: 'Company',
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name: 'company',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getCompanies'
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loadOptionsMethod: 'getCompanies',
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},
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description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
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},
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@ -400,7 +398,6 @@ export class Freshdesk implements INodeType {
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displayName: 'Description',
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name: 'description',
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type: 'string',
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required: false,
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default: '',
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typeOptions: {
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rows: 5,
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@ -411,7 +408,6 @@ export class Freshdesk implements INodeType {
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{
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displayName: 'Due By',
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name: 'dueBy',
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required: false,
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type: 'dateTime',
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default: '',
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description: `Timestamp that denotes when the ticket is due to be resolved`,
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@ -420,7 +416,6 @@ export class Freshdesk implements INodeType {
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displayName: 'Email config Id',
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name: 'emailConfigId',
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type: 'number',
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required: false,
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default: '',
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description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
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If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
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@ -429,14 +424,12 @@ export class Freshdesk implements INodeType {
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displayName: 'FR Due By',
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name: 'frDueBy',
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type: 'dateTime',
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required: false,
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default: '',
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description: `Timestamp that denotes when the first response is due`,
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},
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{
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displayName: 'Group',
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name: 'group',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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@ -455,7 +448,6 @@ export class Freshdesk implements INodeType {
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{
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displayName: 'Product',
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name: 'product',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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@ -475,7 +467,6 @@ export class Freshdesk implements INodeType {
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{
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displayName: 'Tags',
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name: 'tags',
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required: false,
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type: 'string',
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default: '',
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description: `separated by , tags that have been associated with the ticket`,
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@ -488,24 +479,24 @@ export class Freshdesk implements INodeType {
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description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
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options: [
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{
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name: 'Question',
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value: 'Question'
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name: 'Feature Request',
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value: 'Feature Request',
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},
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{
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name: 'Incident',
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value: 'Incident'
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value: 'Incident',
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},
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{
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name: 'Problem',
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value: 'Problem'
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value: 'Problem',
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},
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{
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name: 'Feature Request',
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value: 'Feature Request'
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name: 'Question',
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value: 'Question',
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},
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{
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name: 'Refund',
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value: 'Refund'
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value: 'Refund',
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},
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]
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},
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@ -568,10 +559,10 @@ export class Freshdesk implements INodeType {
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// displayOptions: {
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// show: {
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// resource: [
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// 'ticket'
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// 'ticket',
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// ],
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// operation: [
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// 'create'
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// 'create',
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// ],
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// jsonParameters: [
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// true,
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@ -581,7 +572,7 @@ export class Freshdesk implements INodeType {
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// default: '',
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// required: false,
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// placeholder: `{
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// "gadget":"Cold Welder"
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// 'gadget': 'Cold Welder',
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// }`,
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// description: 'Key value pairs containing the names and values of custom fields.',
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// },
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@ -596,7 +587,7 @@ export class Freshdesk implements INodeType {
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'ticket',
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],
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operation: [
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'update'
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'update',
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]
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},
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},
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@ -612,10 +603,10 @@ export class Freshdesk implements INodeType {
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displayOptions: {
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show: {
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resource: [
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'ticket'
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'ticket',
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],
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operation: [
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'update'
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'update',
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],
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},
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},
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@ -624,36 +615,32 @@ export class Freshdesk implements INodeType {
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displayName: 'Agent',
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name: 'agent',
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type: 'options',
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required: false,
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getAgents'
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loadOptionsMethod: 'getAgents',
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},
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description: 'ID of the agent to whom the ticket has been assigned',
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},
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{
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displayName: 'CC Emails',
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name: 'ccEmails',
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required: false,
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type: 'string',
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default: '',
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description: `separated by , email addresses added in the 'cc' field of the incoming ticket email`,
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description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`,
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},
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{
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displayName: 'Company',
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name: 'company',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getCompanies'
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loadOptionsMethod: 'getCompanies',
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},
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description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
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},
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{
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displayName: 'Due By',
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name: 'dueBy',
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required: false,
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type: 'dateTime',
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default: '',
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description: `Timestamp that denotes when the ticket is due to be resolved`,
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@ -662,7 +649,6 @@ export class Freshdesk implements INodeType {
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displayName: 'Email config Id',
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name: 'emailConfigId',
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type: 'number',
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required: false,
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default: '',
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description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
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If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
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@ -671,18 +657,16 @@ export class Freshdesk implements INodeType {
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displayName: 'FR Due By',
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name: 'frDueBy',
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type: 'dateTime',
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required: false,
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default: '',
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description: `Timestamp that denotes when the first response is due`,
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},
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{
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displayName: 'Group',
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name: 'group',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getGroups'
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loadOptionsMethod: 'getGroups',
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},
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description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`,
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},
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@ -697,11 +681,10 @@ export class Freshdesk implements INodeType {
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{
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displayName: 'Product',
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name: 'product',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getProducts'
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loadOptionsMethod: 'getProducts',
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},
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description: `ID of the product to which the ticket is associated.
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It will be ignored if the email_config_id attribute is set in the request.`,
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@ -737,11 +720,6 @@ export class Freshdesk implements INodeType {
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name: 'requester',
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type: 'options',
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options: [
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{
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name: 'Requester Id',
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value: 'requesterId',
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description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
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},
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{
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name: 'Email',
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value: 'email',
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@ -757,6 +735,11 @@ export class Freshdesk implements INodeType {
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value: 'phone',
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description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
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},
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{
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name: 'Requester Id',
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value: 'requesterId',
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description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
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},
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{
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name: 'Twitter Id',
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value: 'twitterId',
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@ -810,34 +793,35 @@ export class Freshdesk implements INodeType {
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type: 'options',
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required: true,
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options: [
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{
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name: 'Email',
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value: 'email',
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},
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{
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name: 'Portal',
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value: 'portal',
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},
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{
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name: 'Phone',
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value: 'phone',
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},
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{
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name: 'Chat',
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value: 'chat',
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},
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{
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name: 'Mobihelp',
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value: 'mobileHelp',
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name: 'Email',
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value: 'email',
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},
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{
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name: 'Feedback Widget',
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value: 'feedbackWidget',
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},
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{
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name: 'Mobihelp',
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value: 'mobileHelp',
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},
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{
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name: 'Outbound Email',
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value: 'OutboundEmail',
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}
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},
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{
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name: 'Phone',
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value: 'phone',
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},
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{
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name: 'Portal',
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value: 'portal',
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},
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],
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default: 'portal',
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description: 'The channel through which the ticket was created.',
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@ -845,7 +829,6 @@ export class Freshdesk implements INodeType {
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{
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displayName: 'Tags',
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name: 'tags',
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required: false,
|
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type: 'string',
|
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default: '',
|
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description: `separated by , tags that have been associated with the ticket`,
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@ -858,8 +841,8 @@ export class Freshdesk implements INodeType {
|
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description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
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options: [
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{
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name: 'Question',
|
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value: 'Question'
|
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name: 'Feature Request',
|
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value: 'Feature Request'
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},
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{
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name: 'Incident',
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@ -870,8 +853,8 @@ export class Freshdesk implements INodeType {
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value: 'Problem'
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},
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{
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name: 'Feature Request',
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value: 'Feature Request'
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name: 'Question',
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value: 'Question'
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},
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{
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name: 'Refund',
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@ -957,6 +940,53 @@ export class Freshdesk implements INodeType {
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},
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},
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options: [
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{
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displayName: 'Company ID',
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name: 'companyId',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Include',
|
||||
name: 'include',
|
||||
type: 'multiOptions',
|
||||
options: [
|
||||
{
|
||||
name: 'Company',
|
||||
value: 'company',
|
||||
},
|
||||
{
|
||||
name: 'Description',
|
||||
value: 'description',
|
||||
},
|
||||
{
|
||||
name: 'Requester',
|
||||
value: 'requester',
|
||||
},
|
||||
{
|
||||
name: 'Stats',
|
||||
value: 'stats',
|
||||
},
|
||||
],
|
||||
default: [],
|
||||
},
|
||||
{
|
||||
displayName: 'Order',
|
||||
name: 'order',
|
||||
type: 'options',
|
||||
options: [
|
||||
{
|
||||
name: 'ASC',
|
||||
value: 'asc',
|
||||
},
|
||||
{
|
||||
name: 'DESC',
|
||||
value: 'desc',
|
||||
},
|
||||
],
|
||||
default: 'desc',
|
||||
description: 'Order sort attribute ascending or descending.',
|
||||
},
|
||||
{
|
||||
displayName: 'Order By',
|
||||
name: 'orderBy',
|
||||
@ -978,29 +1008,6 @@ export class Freshdesk implements INodeType {
|
||||
default: '',
|
||||
description: 'Sort collection by object attribute.',
|
||||
},
|
||||
{
|
||||
displayName: 'Order',
|
||||
name: 'order',
|
||||
type: 'options',
|
||||
options: [
|
||||
{
|
||||
name: 'ASC',
|
||||
value: 'asc',
|
||||
},
|
||||
{
|
||||
name: 'DESC',
|
||||
value: 'desc',
|
||||
},
|
||||
],
|
||||
default: 'desc',
|
||||
description: 'Order sort attribute ascending or descending.',
|
||||
},
|
||||
{
|
||||
displayName: 'Requester ID',
|
||||
name: 'requesterId',
|
||||
type: 'string',
|
||||
default: '',
|
||||
},
|
||||
{
|
||||
displayName: 'Requester Email',
|
||||
name: 'requesterEmail',
|
||||
@ -1008,35 +1015,11 @@ export class Freshdesk implements INodeType {
|
||||
default: '',
|
||||
},
|
||||
{
|
||||
displayName: 'Company ID',
|
||||
name: 'companyId',
|
||||
displayName: 'Requester ID',
|
||||
name: 'requesterId',
|
||||
type: 'string',
|
||||
default: '',
|
||||
},
|
||||
{
|
||||
displayName: 'Include',
|
||||
name: 'include',
|
||||
type: 'multiOptions',
|
||||
options: [
|
||||
{
|
||||
name: 'Stats',
|
||||
value: 'stats',
|
||||
},
|
||||
{
|
||||
name: 'Requester',
|
||||
value: 'requester',
|
||||
},
|
||||
{
|
||||
name: 'Description',
|
||||
value: 'description',
|
||||
},
|
||||
{
|
||||
name: 'Company',
|
||||
value: 'company',
|
||||
},
|
||||
],
|
||||
default: [],
|
||||
},
|
||||
{
|
||||
displayName: 'Updated Since',
|
||||
name: 'updatedSince',
|
||||
@ -1072,12 +1055,7 @@ export class Freshdesk implements INodeType {
|
||||
// select them easily
|
||||
async getAgents(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
const returnData: INodePropertyOptions[] = [];
|
||||
let agents;
|
||||
try {
|
||||
agents = await freshdeskApiRequest.call(this, 'GET', '/agents');
|
||||
} catch (err) {
|
||||
throw new Error(`Freshdesk Error: ${err}`);
|
||||
}
|
||||
const agents = await freshdeskApiRequest.call(this, 'GET', '/agents');
|
||||
for (const agent of agents) {
|
||||
const agentName = agent.contact.name;
|
||||
const agentId = agent.id;
|
||||
@ -1094,12 +1072,7 @@ export class Freshdesk implements INodeType {
|
||||
// select them easily
|
||||
async getGroups(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
const returnData: INodePropertyOptions[] = [];
|
||||
let groups;
|
||||
try {
|
||||
groups = await freshdeskApiRequest.call(this, 'GET', '/groups');
|
||||
} catch (err) {
|
||||
throw new Error(`Freshdesk Error: ${err}`);
|
||||
}
|
||||
const groups = await freshdeskApiRequest.call(this, 'GET', '/groups');
|
||||
for (const group of groups) {
|
||||
const groupName = group.name;
|
||||
const groupId = group.id;
|
||||
@ -1116,12 +1089,7 @@ export class Freshdesk implements INodeType {
|
||||
// select them easily
|
||||
async getProducts(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
const returnData: INodePropertyOptions[] = [];
|
||||
let products;
|
||||
try {
|
||||
products = await freshdeskApiRequest.call(this, 'GET', '/products');
|
||||
} catch (err) {
|
||||
throw new Error(`Freshdesk Error: ${err}`);
|
||||
}
|
||||
const products = await freshdeskApiRequest.call(this, 'GET', '/products');
|
||||
for (const product of products) {
|
||||
const productName = product.name;
|
||||
const productId = product.id;
|
||||
@ -1138,12 +1106,7 @@ export class Freshdesk implements INodeType {
|
||||
// select them easily
|
||||
async getCompanies(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
const returnData: INodePropertyOptions[] = [];
|
||||
let companies;
|
||||
try {
|
||||
companies = await freshdeskApiRequest.call(this, 'GET', '/companies');
|
||||
} catch (err) {
|
||||
throw new Error(`Freshdesk Error: ${err}`);
|
||||
}
|
||||
const companies = await freshdeskApiRequest.call(this, 'GET', '/companies');
|
||||
for (const company of companies) {
|
||||
const companyName = company.name;
|
||||
const companyId = company.id;
|
||||
@ -1161,13 +1124,11 @@ export class Freshdesk implements INodeType {
|
||||
async execute(this: IExecuteFunctions): Promise<INodeExecutionData[][]> {
|
||||
const items = this.getInputData();
|
||||
const returnData: IDataObject[] = [];
|
||||
const length = items.length as unknown as number;
|
||||
let responseData;
|
||||
const qs: IDataObject = {};
|
||||
const resource = this.getNodeParameter('resource', 0) as string;
|
||||
const operation = this.getNodeParameter('operation', 0) as string;
|
||||
let response;
|
||||
for (let i = 0; i < length; i++) {
|
||||
for (let i = 0; i < items.length; i++) {
|
||||
if (resource === 'ticket') {
|
||||
//https://developers.freshdesk.com/api/#create_ticket
|
||||
if (operation === 'create') {
|
||||
@ -1292,15 +1253,15 @@ export class Freshdesk implements INodeType {
|
||||
}
|
||||
if (updateFields.status) {
|
||||
//@ts-ignore
|
||||
body.status = Status[capitalize(updateFields.status)]
|
||||
body.status = Status[capitalize(updateFields.status)];
|
||||
}
|
||||
if (updateFields.priority) {
|
||||
//@ts-ignore
|
||||
body.priority = Priority[capitalize(updateFields.priority)]
|
||||
body.priority = Priority[capitalize(updateFields.priority)];
|
||||
}
|
||||
if (updateFields.source) {
|
||||
//@ts-ignore
|
||||
body.source = Source[capitalize(updateFields.source)]
|
||||
body.source = Source[capitalize(updateFields.source)];
|
||||
}
|
||||
if (updateFields.name) {
|
||||
body.name = updateFields.name as string;
|
||||
@ -1385,6 +1346,12 @@ export class Freshdesk implements INodeType {
|
||||
if (Array.isArray(responseData)) {
|
||||
returnData.push.apply(returnData, responseData as IDataObject[]);
|
||||
} else {
|
||||
if (responseData === undefined) {
|
||||
responseData = { json: {
|
||||
success: true,
|
||||
} };
|
||||
}
|
||||
|
||||
returnData.push(responseData as IDataObject);
|
||||
}
|
||||
}
|
||||
|
||||
@ -41,12 +41,15 @@ export async function freshdeskApiRequest(this: IExecuteFunctions | ILoadOptions
|
||||
try {
|
||||
return await this.helpers.request!(options);
|
||||
} catch (error) {
|
||||
console.log(error.response.body)
|
||||
const errorMessage = error.response.body.message || error.response.body.Message || error.response.body.description;
|
||||
if (errorMessage !== undefined) {
|
||||
throw new Error(errorMessage);
|
||||
};
|
||||
return new Error(error)
|
||||
if (error.response) {
|
||||
let errorMessage = error.response.body.message || error.response.body.description || error.message;
|
||||
if (error.response.body && error.response.body.errors) {
|
||||
errorMessage = error.response.body.errors.map((err: IDataObject) => `"${err.field}" => ${err.message}`).join(', ');
|
||||
}
|
||||
throw new Error(`Freshdesk error response [${error.statusCode}]: ${errorMessage}`);
|
||||
}
|
||||
|
||||
throw error;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
Loading…
Reference in New Issue
Block a user