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36 lines
2.3 KiB
Markdown
36 lines
2.3 KiB
Markdown
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# Account locking
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This document explains the account locking feature from a technical perspective. Account locking happens when users have outgrown their accounts, and despite e-mail and dashboard alerts, don't upgrade after a grace period.
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## Usage alert and grace period
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The `Plausible.Workers.CheckUsage` daily background job alerts users they have reached their subscription limits. This runs for outgrown users one day after their last billing date.
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When users reach the number of sites limit, or use >110% of their pageview limit for 2 consecutive billing cycles, the background job sends them an e-mail alert. The e-mail suggests a suitable subscription plan based on usage. For enterprise users, only an internal e-mail is sent to `enterprise@plausible.io`.
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The user is given 7 days to upgrade their account after the alert, and this is called grace period. The background starts this grace period by adding a `users.grace_period` JSON to the user record:
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```json
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// SELECT grace_period FROM users LIMIT 1
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{
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"id": "1aa855bd-022d-4dfc-b572-6853442c3f19",
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"is_over": true,
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"end_date": "2022-03-09",
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"allowance_required": 100,
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"manual_lock": false
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}
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```
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During this period, the following alert pops up on the dashboard for both standard and enterprise users:
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If the user upgrades to a suitable plan, the grace period is removed (check `Plausible.Billing.subscription_updated/1`), otherwise [Account locking](#Account\ locking) follows. For enterprise users, the grace period has a manual lock flag set to true, meaning enterprise accounts can only be locked/unlocked through the internal CRM.
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## Account locking
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The grace period is checked daily by the `Plausible.Workers.LockSites` background job.
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For users that expired their grace period, `sites.locked` is is set to `true`, restricting access to dashboards. This does not stop event ingestion, so users can have their stats up to date when they finally upgrade.
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