mirror of
https://github.com/plausible/analytics.git
synced 2024-11-24 04:32:57 +03:00
185 lines
7.8 KiB
HTML
185 lines
7.8 KiB
HTML
<!DOCTYPE html>
|
|
<html lang="en">
|
|
<head>
|
|
<meta charset="utf-8">
|
|
<meta http-equiv="x-ua-compatible" content="ie=edge">
|
|
<meta name="viewport" content="width=device-width, initial-scale=1.0">
|
|
<meta name="generator" content="ExDoc v0.30.3">
|
|
<meta name="project" content="Plausible v0.0.1">
|
|
|
|
<title>Account locking — Plausible v0.0.1</title>
|
|
<link rel="stylesheet" href="dist/html-elixir-P5GXSCHE.css" />
|
|
|
|
|
|
<script src="dist/handlebars.runtime-NWIB6V2M.js"></script>
|
|
<script src="dist/handlebars.templates-NBND3S2D.js"></script>
|
|
<script src="dist/sidebar_items-18856BD8.js"></script>
|
|
|
|
<script src="docs_config.js"></script>
|
|
|
|
<script async src="dist/html-CGDDOCMI.js"></script>
|
|
|
|
|
|
</head>
|
|
<body data-type="extras" class="page-extra">
|
|
<script>
|
|
|
|
try {
|
|
var settings = JSON.parse(localStorage.getItem('ex_doc:settings') || '{}');
|
|
|
|
if (settings.theme === 'dark' ||
|
|
((settings.theme === 'system' || settings.theme == null) &&
|
|
window.matchMedia('(prefers-color-scheme: dark)').matches)
|
|
) {
|
|
document.body.classList.add('dark')
|
|
}
|
|
} catch (error) { }
|
|
</script>
|
|
|
|
<div class="main">
|
|
|
|
<button class="sidebar-button sidebar-toggle" aria-label="toggle sidebar">
|
|
<i class="ri-menu-line ri-lg" title="Collapse/expand sidebar"></i>
|
|
</button>
|
|
|
|
<section class="sidebar">
|
|
<form class="sidebar-search" action="search.html">
|
|
<button type="submit" class="search-button" aria-label="Submit Search">
|
|
<i class="ri-search-2-line" aria-hidden="true" title="Submit search"></i>
|
|
</button>
|
|
<button type="button" tabindex="-1" class="search-close-button" aria-label="Cancel Search">
|
|
<i class="ri-close-line ri-lg" aria-hidden="true" title="Cancel search"></i>
|
|
</button>
|
|
<label class="search-label">
|
|
<p class="sr-only">Search</p>
|
|
<input name="q" type="text" class="search-input" placeholder="Search..." aria-label="Input your search terms" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" />
|
|
</label>
|
|
</form>
|
|
|
|
<div class="autocomplete">
|
|
<div class="autocomplete-results">
|
|
</div>
|
|
</div>
|
|
|
|
<div class="sidebar-header">
|
|
|
|
<a href="readme.html">
|
|
<img src="assets/logo.png" alt="Plausible" class="sidebar-projectImage">
|
|
</a>
|
|
|
|
<div class="sidebar-projectDetails">
|
|
<a href="readme.html" class="sidebar-projectName" translate="no">
|
|
Plausible
|
|
</a>
|
|
<div class="sidebar-projectVersion" translate="no">
|
|
v0.0.1
|
|
</div>
|
|
</div>
|
|
<ul class="sidebar-listNav">
|
|
<li><a id="extras-list-link" href="#full-list">Pages</a></li>
|
|
|
|
<li><a id="modules-list-link" href="#full-list">Modules</a></li>
|
|
|
|
|
|
<li><a id="tasks-list-link" href="#full-list"><span translate="no">Mix</span> Tasks</a></li>
|
|
|
|
</ul>
|
|
</div>
|
|
|
|
<div class="gradient"></div>
|
|
<ul id="full-list"></ul>
|
|
</section>
|
|
|
|
<section class="content">
|
|
<output role="status" id="toast"></output>
|
|
<div class="content-outer">
|
|
<div id="content" class="content-inner">
|
|
|
|
<h1>
|
|
<button class="icon-action display-settings">
|
|
<i class="ri-settings-3-line"></i>
|
|
<span class="sr-only">Settings</span>
|
|
</button>
|
|
|
|
|
|
<a href="https://github.com/plausible/analytics/blob/main/guides/features/account-locking.md#L1" title="View Source" class="icon-action" rel="help">
|
|
<i class="ri-code-s-slash-line" aria-hidden="true"></i>
|
|
<span class="sr-only">View Source</span>
|
|
</a>
|
|
|
|
|
|
<span>Account locking</span>
|
|
</h1>
|
|
|
|
<p>This document explains the account locking feature from a technical perspective. Account locking happens when users have outgrown their accounts, and despite e-mail and dashboard alerts, don't upgrade after a grace period.</p><h2 id="usage-alert-and-grace-period" class="section-heading">
|
|
<a href="#usage-alert-and-grace-period">
|
|
<i class="ri-link-m" aria-hidden="true"></i>
|
|
Usage alert and grace period
|
|
</a>
|
|
</h2>
|
|
<p>The <a href="Plausible.Workers.CheckUsage.html"><code class="inline">Plausible.Workers.CheckUsage</code></a> daily background job alerts users they have reached their subscription limits. This runs for outgrown users one day after their last billing date.</p><p>When users reach the number of sites limit, or use >110% of their pageview limit for 2 consecutive billing cycles, the background job sends them an e-mail alert. The e-mail suggests a suitable subscription plan based on usage. For enterprise users, only an internal e-mail is sent to <code class="inline">enterprise@plausible.io</code>.</p><p>The user is given 7 days to upgrade their account after the alert, and this is called grace period. The background starts this grace period by adding a <code class="inline">users.grace_period</code> JSON to the user record:</p><pre><code class="json">// SELECT grace_period FROM users LIMIT 1
|
|
|
|
{
|
|
"id": "1aa855bd-022d-4dfc-b572-6853442c3f19",
|
|
"is_over": true,
|
|
"end_date": "2022-03-09",
|
|
"allowance_required": 100,
|
|
"manual_lock": false
|
|
}</code></pre><p>During this period, the following alert pops up on the dashboard for both standard and enterprise users:</p><p><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FN4GLWMwCrTuTcf31kYE9%2Fuploads%2FmsLk4CdSHKzU8TbfvaPq%2FPasted%20image%2020220909120933.png?alt=media&token=76f247a1-28cf-4d88-a0fa-06547268aee9" alt=""/></p><p>If the user upgrades to a suitable plan, the grace period is removed (check <a href="Plausible.Billing.html#subscription_updated/1"><code class="inline">Plausible.Billing.subscription_updated/1</code></a>), otherwise <a href="#Account locking">Account locking</a>) follows. For enterprise users, the grace period has a manual lock flag set to true, meaning enterprise accounts can only be locked/unlocked through the internal CRM.</p><h2 id="account-locking" class="section-heading">
|
|
<a href="#account-locking">
|
|
<i class="ri-link-m" aria-hidden="true"></i>
|
|
Account locking
|
|
</a>
|
|
</h2>
|
|
<p>The grace period is checked daily by the <a href="Plausible.Workers.LockSites.html"><code class="inline">Plausible.Workers.LockSites</code></a> background job.</p><p>For users that expired their grace period, <code class="inline">sites.locked</code> is is set to <code class="inline">true</code>, restricting access to dashboards. This does not stop event ingestion, so users can have their stats up to date when they finally upgrade.</p><p><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FN4GLWMwCrTuTcf31kYE9%2Fuploads%2FAplurtG7UsGXMskZOlUO%2FPasted%20image%2020220909122622.png?alt=media&token=5c8156d7-d4a7-4c99-8bac-2f1e9b7d4cae" alt=""/></p>
|
|
<div class="bottom-actions">
|
|
<div class="bottom-actions-item">
|
|
|
|
<a href="contributing.html" class="bottom-actions-button" rel="prev">
|
|
<span class="subheader">
|
|
← Previous Page
|
|
</span>
|
|
<span class="title">
|
|
Contributing
|
|
</span>
|
|
</a>
|
|
|
|
</div>
|
|
<div class="bottom-actions-item">
|
|
|
|
</div>
|
|
</div>
|
|
<footer class="footer">
|
|
<p>
|
|
|
|
<span class="line">
|
|
<button class="a-main footer-button display-quick-switch" title="Search HexDocs packages">
|
|
Search HexDocs
|
|
</button>
|
|
|
|
<a href="Plausible.epub" title="ePub version">
|
|
Download ePub version
|
|
</a>
|
|
|
|
</span>
|
|
</p>
|
|
|
|
<p class="built-using">
|
|
Built using
|
|
<a href="https://github.com/elixir-lang/ex_doc" title="ExDoc" target="_blank" rel="help noopener" translate="no">ExDoc</a> (v0.30.3) for the
|
|
|
|
<a href="https://elixir-lang.org" title="Elixir" target="_blank" translate="no">Elixir programming language</a>
|
|
|
|
</p>
|
|
</footer>
|
|
</div>
|
|
</div>
|
|
</section>
|
|
</div>
|
|
|
|
<script src="https://cdn.jsdelivr.net/npm/mermaid/dist/mermaid.min.js"></script>
|
|
<script>mermaid.initialize({startOnLoad: true})</script>
|
|
|
|
</body>
|
|
</html>
|